FAQ
Welcome to the Kibertan FAQ section! Here you’ll find quick answers to the most common questions about our products, services, orders, and policies.
Need more help? We're just a message away:
📧 Email: team@kibertan.com
📞 Phone: +448085022933
📍 Address: 12 High St, Marlow, SL7 1AW, United Kingdom
🔍 General Questions
Q: What is Kibertan?
A: Kibertan is a fashion label founded in 2023 with a simple mission: to create clothing that feels alive, personal, and lasting. We craft thoughtfully made pieces using deadstock fabrics, organic fibers, and recycled materials—designed to move with you and tell your story over time.
Q: How can I reach customer support?
A: You can contact us anytime via email at team@kibertan.com or call us during business hours at +448085022933 We’re here to help!
📦 Orders & Shipping
Q: How do I place an order?
A: Simply browse our store, select the items you love, add them to your cart, and follow the secure checkout process. You’ll be charged in your local currency based on your region.
Q: What payment methods do you accept?
A: We accept major credit and debit cards, including Visa, MasterCard, and American Express. Payments are processed securely in your local currency — GBP (£), USD ($), or AUD ($).
Q: How long does delivery take?
A: Orders are prepared within 1 to 2 business days and typically arrive within 3 to 5 working days after dispatch.
Most customers in the UK, USA, and Australia receive their parcels within 4 to 7 business days from the date of order confirmation.
Q: Do you ship internationally?
A: Yes! We currently ship to the United Kingdom, United States, and Australia — with more regions on the way.
Q: Is shipping free?
A: Yes — we offer free standard delivery on all orders to the UK, USA, and Australia. No minimum spend required.
🔁 Returns & Exchanges
Q: What’s your return policy?
A: You have up to 30 days from the delivery date to return or exchange an item if it doesn’t meet your expectations.
Q: How do I return an item?
A: Contact us at team@kibertan.com with your order number and reason for return. We’ll send you instructions and the appropriate return address.
Q: Can I exchange a product?
A: Yes! Exchanges are possible within 30 days of receipt. Our support team will assist you with the process.
🛍️ Products
Q: Are your products high quality?
A: Absolutely. We handpick every product with an emphasis on quality materials, craftsmanship, and long-term use.
Q: How do I choose the right size?
A: Product pages include size guides and detailed descriptions. If you're unsure, our team is happy to assist — just reach out!
Q: Do you offer eco-friendly products?
A: Yes, we proudly carry a curated selection of environmentally responsible items made with sustainability and wellbeing in mind.
🔐 Account & Security
Q: Do I need an account to place an order?
A: No, guest checkout is available. However, creating an account allows you to track your orders, save preferences, and access exclusive offers.
Q: Is my personal information safe?
A: Yes. Our website is secured with SSL encryption and we use PCI-compliant payment systems to protect your personal and financial information.
Q: How can I sign up for the newsletter?
A: Scroll to the bottom of our homepage and enter your email address to receive updates, product launches, and special offers.
CONTACT US
If you have any questions or need assistance, our team is here to help!
Email: team@kibertan.com
Phone: +448085022933
Address: 12 High St, Marlow, SL7 1AW, United Kingdom
Opening Hours (GMT/BST):
Monday to Friday: 9:00am – 6:00pm
Saturday & Sunday: 9:00am – 2:00pm
Average Response Time: 24 to 48 hours
For more ways to contact us, visit our Contact Us page.